Standard Terms and Conditions of Sale and Delivery

Introduction to Terms and Conditions

Welcome to LSJ Studios. When you shop with us online or by email, you agree to the following terms and conditions. We therefore recommend that you read these meticulously through before placing an order with us.

The standard terms and conditions of sale and delivery (the “Terms and Conditions”) apply to all agreements with LSJ Studio, company reg. (CVR) no. 35 20 02 31, concerning, but not limited to sale and delivery of products. By entering into an agreement with us (purchasing online), you accept the Terms and Conditions, which we ask you to keep updated with, before buying from us. If you do not accept the Terms and Conditions you shall refrain from entering into an agreement with us.

We reserve the right to amend the Terms and Conditions from time to time. It is solely your responsibility to be up to date with these Terms and Conditions. Any changes or amendments are effective from the time, we introduce these on the Website. You agree to be bound by any changes or amendments of the Terms and Conditions when entering into an agreement with us.
The Terms and Conditions constitutes together with our quotation and the order confirmation from us, the entire agreement concerning the sale and delivery of products to you.

- Prices and Payment
Unless agreed to the contrary in writing, the prices of the products follow our applicable pricelist at the time of our order confirmation to your order. All prices are incl. VAT and excluding freight. When you buy a product from us you consent to receiving invoices and credits solely in electronic form.

- Orders and Order Confirmation
We endeavor to confirm or refuse the order to you in writing within 5 business days from the receipt of the order. Confirmations and refusals of the order shall be in writing to bind us.
You may not amend the order without our prior written consent.
Please note that you shall notify us in writing within 8 business days after receiving the order confirmation, if our order confirmation does not correspond with your order or the Agreement, and you do not want to accept the inconsistency. Otherwise you will be bound by the order confirmation.

- Delivery
We deliver all sold products per postal service chosen by us to the address provided by you. We ship with fedex upon your request and additional costs will be applied to your order, if you wish to request home deliveries.
We will notify you of any late deliveries, the cause of the delay and the expected new delivery time.
You agree not to hold us liable for any expenses, losses or damages which you may suffer as a result of force majeure circumstances which shall mean, circumstances that we cannot control including but not limited to, delivery problems with our suppliers, illness, strikes, labor disputes, breakdowns of IT systems, fires, water damages and natural disasters. We are obligated to minimize the expenses, losses or damages of you under such circumstance to the best of our ability.
You are entitled to terminate the order(s) which the delay concerns without prior notice by written notification to us, if we cannot deliver an order within 30 business days after the agreed delivery time for reasons you are not responsible for and in case the delay is not due to a force majeure circumstance and the order is not delivered within a reasonable time of at least 90 business day. You agree to have no other rights in case of a late delivery.

- Returns
Subject to the further terms set out below (including some important exceptions below), you have a statutory right of revocation.
You have the right to cancel the contract with us within 14 days without giving any reasons. We only accept returns within this period, in perfect, unworn, unbroken package with original tags and wrapping unopened and undamaged in any way. The cancellation period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires possession of the last item in your order. To exercise the statutory right to cancel you must inform us first by contacting us by email hello@lsjstudio.com, since we do not have an automized online process to handle this.

If you have received a gift, bought in LSJ Studios webshop and wish to return your products, we can exchange to something else made to order. We do not offer a full online inventory all the time of products ready to ship, due to our business structure. Expenses with returns and new deliveries are covered by you. In both scenarios, you have to contact us by mail to hello@lsjstudio.com.

If you cancel the contract under the statutory right to cancel, we will reimburse you the payment received to the credit card you paid with, excluding delivery costs, no later than 14 days from the day on which we have received the returned items in perfect condition (unworn, no broken tags or packaging/wrapping paper). We will carry out such reimbursement using only the same means of payment as used for the initial transaction. We withhold the reimbursement until we have received the goods back in perfect unused condition.
Please understand, that we are a different set-up from other online webshops, which is reflected in our return policy. We offer unique, customized, handmade clothes, based on a made to order concept for our loyal private clients, something which is a time-intensive and meticulous process. As such, all products on sale or customised items, cannot be refunded. Therefore, we do not provide returns on such items. We offer exchanges to another size, should your custom order not fit upon arrival with no further costs, if you choose a fabric and shape within the same price-range as the original product, excluding shipping. We take great measure to deliver perfectly fitted pieces, when ordering bespoke, but we gladly exchange to another size within the selection of prints currently available in our inventory, only, excluding shipping costs related to such exchanges. We do not offer giftcards at the moment.

If we don't receive your items returned to us within the 14 days of notice, we do not accept reimbursement. We offer a gift card in the form of a written agreement, which lasts for 2 years, from the day we receive the perfectly, unworn items back. This gift card in written form, can only be used for products made upon orders, as we are not a webshop-based business with new items arriving online on a regular basis. You agree to keep updated on our terms, when buying from us on email or over our website.

- Governing Law and Disputes
The parties’ business relation is in all aspects subject to Danish law.
Any dispute that may arise in connection with parties’ business relation must be decided by the City Court of Copenhagen as the court of first instance.